Shipping Policy

At Gentmirth™, we focus on delivering more than just home organization products — we aim to ensure every order arrives smoothly, efficiently, and with care. This policy outlines how we handle fulfillment, shipping, and delivery expectations.

Our Fulfillment Approach

Gentmirth™ works with a distributed fulfillment system designed to balance efficiency, product quality, and accessibility.

Instead of relying on a single warehouse, orders may be shipped from carefully selected partner facilities closer to production sources and logistics hubs. This helps us:

• 🚚 Streamline global order fulfillment
• 💰 Maintain fair and consistent pricing
• 📦 Reduce unnecessary storage and handling steps
• 🌿 Support a more efficient distribution model

This approach allows us to focus on product design while ensuring reliable delivery to your doorstep.

1. Order Handling Time & Shipping Cost

Every order is processed with attention to quality and accuracy.

Processing Time:
Orders are typically prepared within 2–4 business days before shipment.

During high-demand periods (such as holidays or promotional events), processing may take up to 5 business days.

Shipping Fee:
A standard flat shipping fee of $5.99 USD applies to all orders.

2. Delivery Estimates

Delivery time may vary depending on destination and logistics conditions.

Please note that delivery timelines are estimates and may vary due to carrier delays or customs processing.

3. Tracking Information

Once your order has shipped, a confirmation email with tracking details will be sent to you.

Please keep in mind:

• ⏳ Tracking updates may take 24–72 hours to appear
• 📍 Initial tracking may not update immediately while in transit
• 🚚 Packages continue moving even when tracking is temporarily static

4. Customs & Import Charges

For international shipments:

• Orders are shipped under DDU (Delivered Duty Unpaid) terms
• Any applicable import duties or local taxes are the responsibility of the customer
• Customs processing times may vary by country

In most cases, small household and furniture accessories pass through customs without additional fees, but this depends on local regulations.

5. Address Changes & Order Cancellation

We begin processing orders shortly after they are placed to ensure timely dispatch.

If you need to update your shipping information or cancel an order, please contact us within 12 hours at:

📧 service@gentmirth.com

After processing has started, changes or cancellations may no longer be possible.

6. Damaged or Missing Items

We are committed to ensuring your order arrives in good condition.

If an item arrives damaged:
Please send photos within 72 hours of delivery, and we will arrange a replacement.

If a package is confirmed lost in transit:
We will provide a replacement at no additional cost.