Return & Refund Policy

At Gentmirth™, your satisfaction is important to us. We aim to ensure a smooth and transparent process when it comes to returns, exchanges, and refunds. Please read the policy below carefully before initiating a return.

1. Return Window & Conditions

We provide a 30-day return period, starting from the date your order is delivered.

To qualify for a return, items must meet the following conditions:

  • 📦 In original condition, unused and undamaged
  • 🏷️ Returned with all original packaging and components
  • 🧾 Accompanied by proof of purchase (order confirmation or receipt)

Items that do not meet these requirements may not be eligible for return approval.

2. Starting a Return

To request a return, please contact our support team at:

📧 service@gentmirth.com

Once your request is reviewed and approved:

  • You will receive return instructions
  • A return authorization will be provided
  • Approved shipping guidance will be shared

⚠️ Please note: Returns sent without prior approval may not be accepted or processed.

3. Damaged, Defective, or Incorrect Items

We recommend inspecting your order upon delivery.

If you receive:

  • A damaged product
  • A manufacturing defect
  • The wrong item

Please contact us immediately so we can review the situation and provide a suitable solution.

4. Non-Returnable Items

Certain product categories cannot be returned due to their nature or condition, including:

  • 🚫 Personalized or custom-made items
  • 🚫 Hygiene or personal-use products
  • 🚫 Hazardous or regulated materials
  • 🚫 Clearance or final-sale items
  • 🚫 Gift cards

Shipping fees are also non-refundable.

If you are unsure about eligibility, please reach out before starting a return.

5. Exchanges

If you would like a different item, the fastest method is:

  1. Return the original product (once approved)
  2. Place a new order separately for the replacement

This helps ensure quicker processing and delivery.

6. Refund Processing

After your returned item is received and inspected, we will notify you regarding approval status.

If approved:

  • 💳 Refunds will be issued to the original payment method
  • ⏳ Processing typically takes up to 10 business days

Depending on your bank or payment provider, additional posting time may apply.

If more than 15 business days pass after approval, please contact us for assistance.

7. Return Shipping Location

Approved returns must be sent to the address provided by our support team.

📍 Return Warehouse (when applicable):
Hong Kong Liu Xue Yang International Limited
FLAT/RM 1203, 12/F, TOWER 2
CHINA HONG KONG CITY
33 CANTON ROAD, TSI KL

Gentmirth™ Support Team
Melrose Discount Furniture Inc.
📧 service@gentmirth.com